Shipping policy
Overview
This policy explains how orders are processed, shipped, and delivered, and what to do if something goes wrong along the way. If you have any questions that aren't answered below, you're welcome to reach out to us at contact@electrooulet.shop.
Order processing (handling time)
Once your payment is confirmed, our team prepares your order for dispatch. Handling typically takes 1-2 business days, Monday through Friday, excluding public holidays. During busy periods, handling may occasionally take slightly longer, but we always aim to get your order out as quickly as possible.
Delivery time
After your order leaves our warehouse, delivery generally takes an additional 2-4 business days, depending on your location and the courier's local delivery schedule. This means that, from the moment you place your order to the moment it arrives, you can typically expect a total of a few business days for handling plus transit.
Where we ship
We currently offer shipping to the following regions:
- United Kingdom
- Spain
If your delivery address falls outside these regions, our checkout will let you know that shipping isn't currently available to your location.
Shipping costs
We're pleased to offer free shipping on all orders shipped to the regions listed above. Any applicable shipping costs, if relevant to your specific order, will always be clearly shown at checkout before you complete your purchase, so you know exactly what you're paying before you confirm your order.
Order tracking
As soon as your order ships, you'll automatically receive a confirmation email containing a tracking link. You can use this link at any time to check the current status and location of your parcel until it's delivered to you.
Delays, missing parcels, or damage
While we work with reliable couriers, delays or issues can occasionally occur once a parcel is in transit. If your order doesn't arrive within the estimated delivery window, or if it arrives damaged, please contact us as soon as possible at contact@electrooulet.shop. Let us know your order details and, if possible, include photos of any damage — we'll look into it and take care of the issue promptly.
Questions about your order
If you have any questions about the shipping or delivery of your order that aren't covered by this policy, don't hesitate to get in touch with us at contact@electrooulet.shop. We're happy to help.