Warranty
Statutory warranty
Every product purchased from Electro Oulet is covered by the statutory warranty for defects, as required under applicable consumer protection law. This legal guarantee exists independently of any manufacturer warranty and applies automatically to your purchase — you do not need to register or activate it separately.
If an item you receive is faulty, damaged, or does not conform to what was agreed at the time of purchase, you are entitled to a remedy. Depending on the circumstances, this may mean repair or replacement of the item and, where the law allows or where repair and replacement are not possible or proportionate, a price reduction or a full refund.
Manufacturer warranty
Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase. This manufacturer warranty is provided on top of, and does not replace or limit, your statutory rights described above. If a product develops a fault within this period, you can request a remedy under the manufacturer warranty in addition to any rights you have under the statutory warranty.
How faults are resolved
Depending on the nature of the issue, we may offer a repair, a replacement, or an exchange as an alternative to a refund. If, after reviewing your claim, a refund is the appropriate remedy, it will be processed within 5 days.
Where you need to send a faulty item back to us as part of a warranty claim, we cover the cost of return shipping — you will not be charged for returning a defective product.
Reporting a fault
If you believe a product is defective, please get in touch with us at contact@electrooulet.shop. To help us resolve your claim as quickly as possible, please include:
- Your order number
- A clear description of the fault
- Photos of the issue, where possible
Once we receive this information, we will review your claim and get back to you promptly with the next steps.
Contact
Electro Oulet
C. Mayor, 66
30006 Murcia, Spain
Email: contact@electrooulet.shop
Phone: +34868951900